For situations that are disruptive to normal library business but do not warrant calling the police, send a message to firstname.lastname@example.org so we are all in the loop.
Fire alarm or order to evacuate:
All fire alarms require evacuation
Tell users they must leave, but don't wait for them
Exits are front door and the alarmed door by our Special Collections room
(the courtyard doors are locked)
Leave the front door unlocked
Return only when allowed by the MIT emergency officials
Risk to MIT Libraries collections:
Link to Disaster response guidelines
(If you get to Step 3, remember that our phone numbers are listed above, in the "Need Help?" box on the right)
Our React Pak (disaster response kit) is a plastic crate on the reserve shelves, below the reserve scores.
The Wet Book Kit is a clear zip-top envelope kept in the green metal holder on the circulation counter. It contains instructions and bags of various sizes, including large ones for wet scores. In a pinch, a "rainy day" MIT Libraries plastic bag could be used to isolate a wet volume.
There is avery loud alarm on the fire door to the Science Library. It's just a battery unit, not wired to Campus Police. The key is kept in the drawer with the fines and photocopy money, and is on a bright red plastic key tag that says "Exit Stopper."
The Special Collections Room climate control unit has an alarm that will start beeping if the temperature or humidity are too far off the set points. When this happens just make sure Peter is notified. You don't have a key to that room, but Facilities staff should already have gotten the alert and they have a key.
The Security gate alarm will go off:
if you forgot to desensitize a book or score
if the user forgot to check them out
if items from another library weren't checked out properly
if a textbook or paperback owned by the user has a security strip (they're often published that way)
Check the items; if you can't find a reason, thank the user and let him/her go.
No food or beverages spills, please! We have had rodent and insect problems here. Yuck! And please don't have food at the desk.
Avoid personal phone calls during your shift. It's just unprofessional. If you have a special situation, arrange something with your backup (Cate, Forrest or Christie).
No guests while working a shift. The only people behind the counter should be ourselves and members of the Music & Theater Arts faculty.
No headphone use while on the desk or shelving. We want a friendly face ready to help our users.
No games on the circulation desk terminals: it's really unprofessional! We almost always have library work that you can do during a shift. We do, however, take pity on our students during midterms & finals and other crunch situations.
No bare feet on duty: shoes or sandals required. (It's an Institute Safety Office rule.)
Watch the noise level at the desk; an ordinary conversation can be heard upstairs with perfect clarity.
Students may not make exceptions to our policies; refer the question to Cate, Forrest, Christie, or Peter. If it's an evening or weekend and you need to call us, you have our home phone numbers in the "Need Help?" box to the right.
Rules of the House:
Ours is not a public phone. However, MIT Police and MIT Facilities (Physical Plant) employees are allowed to use any Institute telephone.
If a user insists that there is an emergency, make sure they are trying to reach MIT Police and then dial 100 for them. (Most "emergencies" turn out to be someone late for lunch.) There is also a "blue phone" just outside our building which connects directly to MIT Police.
Our public computers are intended for library use and that is the first priority. The MIT Libraries have a written use policy. We do not have a public Athena terminal; there is a cluster in the Hayden basement and elsewhere in the Libraries. We do have wireless MITnet and some net drops [provide link to that section of Equipment tab].
Recording is not permitted because of copyright laws [link to copyright on Equipment tab].
For Help, contact:
Circulation, reserves, listening equipment, or music software on the iMacs: leave a note or e-mail Forrest
Binding and repair things or ordering questions: ask Christie
Student schedule and payroll: Cate (who works on a special digitizing project now)
If there is a question of Lewis Music Library policies, it may be documented in this guide. You may also call Cate, Forrest, Christie, or Peter at the numbers below. Never feel that you need to argue with patrons about our policies. Use e-mail if you just want to tell us about something.