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BartonPlus Emergency Procedures: Home

For reporting problems with BartonPlus

BartonPlus Down?

If BartonPlus goes down:

  1. See if you are able to connect on a different computer. If you are, the problem is most likely at the user's end; ask them to try on a different computer, or consult their own tech support
  2. If you are not able to connect, the problem is most likely with BartonPlus. During work hours, call Enterprise Systems at 3-1617. If no one answers, send email to eds-lib

If the problem occurs during evening or weekend hours:

  1. Call Christine Moulen at home, (781) 893-6829. If nobody answers leave a message and then
  2. Call Nina Davis-Millis at home, 5-9608. If nobody answers, leave a message and then
  3. Send email to fix-lib@mit.edu.

ITDS staff will send updates to all-lib as appropriate.

To report questions or comments about BartonPlus on behalf of a library patron, use this form.  For help with any other issues with BartonPlus, email eds-lib.