The Assessment Program Manager develops, coordinates and oversees library-wide assessment efforts such as the triennial user survey, manages collection and input of data for accreditation and other centralized reports, and develops and supports assessment efforts for the Libraries.
The User Experience & Web Services Program is responsible for gathering qualitative and quantitative data to inform the current effectiveness of web services and possible improvements using best practices. It also provides consulting services and collaborates with other departments and teams within the MIT Libraries, primarily in designing appropriate methodologies for user research related to service and interface improvements.
The UXWS staff are part of the Technology Planning, Integration, and Experience (TPIE) department in the MIT Libraries.
Contact:
srichar@mit.edu
Room NE36-7315
617.258.9678