How to report a problem with the Libraries' public web site or other centralized services
To report a problem with the public web site or other networked resource
During work hours, call ITDS at 3-1617. If no one answers, leave a message and then send email tofix-lib.
At night, on a weekend or a holiday.
See if you are able to connect on a different computer. If you are, the problem is most likely with the particular computer you are trying to connect from.
If the problem is with a Libraries' computer, send email tofix-lib.
If you are helping a library user with their own computer, ask them to contact their ISP or the Computing Help Desk athttp://ist.mit.edu/support/servicedesk.
If you are not able to connect from a different computer, the problem is most likely at our end. In this case, call Hayden Circ. at 3-5672.