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Problems with Barton (including web OPAC and staff clients)
General libraries staff
- Speak with the Access Services Manager in charge of your unit to determine whether the problem requires immediate attention.
- Check with another ID&LA service desk to determine whether the problem is affecting other units.
- Report problems to email@example.com
- Evening/weekend/holiday problems: Enterprise Systems staff need to know as soon as possible about problems with Barton and have asked to be called any time of day.
Report problems to Hayden circulation at 3-5672
Hayden staff should check MIT's services status listing at http://3down.mit.edu/3down/ or by calling 3-DOWN (3-3696) to see if MIT is experiencing network problems
Then call 3-1617 to reach a member of the ITDS staff
If no one answers the phone in ITDS, Hayden staff should call :
1. Christine Moulen at home, (781) 893-6829. If Hayden staff does not speak with Christine, they should leave a message and then call:
2. Nina Davis-Millis at home, 5-9608. They should leave a message if no one is available, and then
3. send email to firstname.lastname@example.org.
- Contact fix-lib to report the problem
- Check with your supervisor for downtime assignments
When the problem is fixed
- Enterprise Systems staff will call the Hayden circulation desk at 3-5672, and send email to all-lib.
- Hayden will call the service desks at Barker, Dewey, and Rotch to spread the word.
When Hayden is closed
- Please call Christine Moulen at home, (781) 893-6829. If nobody answers, leave a message and then call:
- Nina Davis-Millis at home, (617) 225-9608. If nobody answers, leave a message and then
- send email to email@example.com.