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Digital Library Services: Planning, Integration, & Experience (TPIE)

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Please note: this email is for staff use only.  Patrons or members of the user community can be referred to Ask Us; questions will be routed to the TPIE staff as appropriate.


About TPIE

The Technology Planning, Integration, and Experience (TPIE) organization coordinates and delivers a broad portfolio of services, including

  • Project Management - manages IT projects and advances the practice throughout the Libraries; helping to research and evaluate emerging technologies
  • Portfolio Management - manages the work; ensures progress on commitments while reserving capacity for experimentation and purposeful innovation
  • IT Governance - oversight of transparent processes that ensure the portfolio remains appropriately focused, resourced, and responsive - coordinated through the IT Initiatives Group
  • Space Planning - leads the Libraries’ space planning projects including the development of a robust suite of technology-enhanced services within library spaces.
  • Service Design & Development - identifies, designs, and improves/creates technology rich services and business processes, and operationalizes them in a sustainable manner
  • User Experience and Web Services - applies UX methodologies and best practices to improve the user experience across systems and services, virtual interfaces, and physical library spaces; responsible for the design, development, and maintenance of the Libraries’ web sites.