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Self-Help Documentation: Home

About This Guide

On this page you will find:

  • Reports from the Self-Help Documentation Task Group and the Libraries-Created Videos Task Group.
  • The Inventory that lists our public-facing self-help pages.
  • A form to request Inventory changes.
  • Useful information to make documentation creation and editing easier.
  • Links to resources to make an online help system effective for our users.

Tips for managing user-facing content

Less Content:

  • Easier to manage.
  • User-friendly. Information is easier to find.
  • Frees up your time.

Good Content:

  • Engages
  • Informs
  • Keeps users coming back.