Digital Library Services: Desktop Support

Staff: See Staff Directory.

Troubleshooting help and technology purchase requests: Enter a ticket in the MIT Libraries' Help Center in Jira Service Desk.

Desktop Support manages Libraries computer hardware and provides help desk support to employees of the Libraries. We support a variety of devices and apps. You can find tips and information on our wiki:

Technology Basics Wiki

Commonly requested pages: 

• Computer choices and policies
• Configuring your Exchange Email
• Configuring your Exchange Calendar
• Using WebEx
• Shared laptops

• Consult our Libraries' Technology Basics page for answers to our most frequently asked questions
• Procedures for requesting computing equipment