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Internal Communications Resources: Home

About this guide

Welcome to the Communication and Collaboration resource page. 

This guide was created by the 2017-2018 Communication and Collaboration project. Since then, library tools and practices for communication and collaboration have evolved. The Internal Communications Working Group will revise this guide as updated norms and guidelines for key tools are developed.

These are general guidelines to help simplify communication within the Libraries. People should clarify individual expectations with their managers and teams.

On this page, you'll find best practices for important areas and tools including messaging (Slack), email and calendaring (Outlook), and virtual meetings (Zoom).

Norms and Guidelines

Tool-specific norms and guidelines

Related guidelines, best practices, & norms

Technical Support

Submit questions via MIT Libraries' Help Center (Jira Service Manager).