LibAnswers is a knowledgebase of frequently asked questions with accompanying answers, and can also be used as a ticket tracking system for receiving questions from users (we do not currently use this function). It is also connected to the LibChat service.
At the MIT Libraries we call it "Quick Answers: social sciences & management" and it only contains content covering those topics.
To login, go to the link above and use the login link at the bottom of the page.
Only members of the social sciences and management team should update LibAnswers.
Select Create FAQ Entry or FAQ Entries from the Answers menu
Do NOT select Tickets or Create Ticket
Add an FAQ Entry to the System
Edit or find questions using the Knowledge Base Explorer: FAQ Entries
Note: Once a new Question/Answer is added, it takes about one hour before it is indexed in the system