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MIT Libraries Staff Web

Administrative Services: Services Monitoring Synthesis Team

Administrative Services supports the MIT Libraries' mission and goals in the areas of Budget & Financial, Facilities & Operations, Personnel and Staff Services.

Services Monitoring Synthesis Team

This team was officially retired on August 31, 2020, and work in this area was transferred to the Service Restart Project Team.

The Synthesis Teams, set up by the Senior Leadership Team (SRLT), are intended to help us all take immediate, useful action during this COVID-19 library closure, and it works across the whole library system.

Each Synthesis Team basically has two roles:

  • to guide the response teams to successfully handle obstacles, issues or new ways of handling remote services during this time;

  • to gather and synthesize any business intelligence/community-related information to share with SRLT.

(Full description of the team's work)


  • Lisa Horowitz (team lead)
  • Darcy Duke
  • Laura Hanscom
  • Emilie Hardman
  • Karrie Peterson
  • Howard Silver
  • Felicity Walsh

Email contact: smst-lib at mit dot edu

Response Teams Reporting to This Team

The Response Teams have two specific roles (specific to this COVID-19 library closure):

  • Gather information about what the community is discussing and doing, as it is affected by the closure;

  • Handle projects that react quickly to current needs. Projects aim at Minimal Viable Product (MVP), not long-term plans.

As of July 13, 2020, the following teams report to the Services Monitoring Synthesis Team:

E-reserves does not have a response team per se. However, planning for e-reserves that is being handled by ID&LA is being reported to the Services Monitoring Synthesis Team to consider impacts related to any potential service changes.