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Administrative Services: Keys

Administrative Services supports the MIT Libraries' mission and goals in the areas of Budget & Financial, Facilities & Operations, Personnel and Staff Services.


Ordering Keys

To order keys go to Service Requests in Atlas. Click on Create Request, then Keys.  Enter all the needed information and your Facilities Administrator is the authorizer.

  • The Key Authorizer reviews the request and if approved the request will be forwarded to the Key Office.
  • The Key Requestor and the person who the keys are for will both receive an email notifying them when the keys are ready.
  • Keys should be picked up at the Customer Service Center in Room 7-019. Pick-up times are from 8 AM to 4 PM, Monday through Friday.
  • In order to obtain the keys, you will have to show a valid MIT ID and sign for the keys.

Returning Keys

When keys are no longer needed, key holders may return their keys to the Key Authorizer in your DLC with a completed return form or return their keys in person to the Customer Service Center in Room 7-019. When dropping off keys in person, please bring your MIT ID with you.


Repairing existing locks and door hardware can be requested via Atlas.

  • To have a lock repaired, go to Service Requests in Atlas. Click on Create Request, then Locks. There is no charge for this service.
  • Changing or installing new locks is a special service and includes a fee.  

Broken Key

If the key has broken off in the lock and immediate access to the space is needed, call x3-4948 for a locksmith. Otherwise please submit a request for services via Atlas.  If you have questions contact Maria Rodrigues.

If your key has broken and is not in a look you can submit a request for a new key as outlined above in the Ordering Keys section.

Lost Key

Report to Maria Rodrigues, (phone: x3-6724)