This team was officially retired on August 31, 2020, and work in this area was transferred to the Service Restart Project Team.
The Reference Response Team was charged to respond to immediate needs for information and reference services during the Libraries closure.
The Reference Response Team reports to the Services Monitoring Synthesis Team.
(Link to wiki)
Each week, the team members submit data to help us understand what the community is asking about. More recently, this includes information about Elsevier.
Team members gather data about reference, CMWT, and GIS. Other library staff members contributing to our knowledge of what is happening in a variety of reference services include:
As Services Monitoring Team Lead, Lisa Horowitz reports a summary of these data to the Senior Leadership Team (SRLT) each week.
The Reference Response Team has also contributed to the following: