Administrative Services: Service Restart Project Team

• Brigham Fay
• Cassandra Silvia
• Darcy Duke
• Emilie Hardman
• Felicity Walsh
• Katie Zimmerman
• Kim Maxwell
• Laura Hanscom
• Lisa Horowitz (Lead)
• Maria Rodrigues
• Mohamed El Ouirdi

Email contact: service-restart at mit dot edu

Scope: Service restart for stage 2, monitor/manage iterations on stage 1
Timeline: Likely through mid-October, renewal if needed
Deliverables:

•     Stage 1 and 2 services up and running, ready for hand off to operational teams
•     External communication plan
•     Shared and communicated timelines, high level work breakdown
•     Decision logs
•     Tracked issues and resolutions
•     Regular communication to staff
•     Report out each week at SRLT
•     Service recommendations

• New Urgency Vision
• MIT guidelines for providing safe workspaces
• Systems thinking
• Balance between advocacy and inquiry
• Providing quality service, with available capacity
• SRLT needs to be regularly informed
• Do not change things that are not absolutely necessary to change. Change things only if it adds to the service or significantly improves our ability to handle load.
• Simplify, as possible

SRLT

• Policies
• A decision needed that is resource intensive in nature ($$ or time)
• When there is significant disagreement among the members
• When an external Institute perspective does (or should) influence decision-making
• When the Lead feels there is too much advocacy/silo-ization going on
• When there are implications for parts of the organization or projects outside the scope of the team
• When there is an expected, significant impact to the user community
• ADs need to keep the Lead in the loop on communications when meeting with direct reports about restart

Service Restart Project Team, directed by the Lead

• Project organization
• Operational decisions that don’t fall into the above categories
• Forming or adjusting tactical teams that either report into the project team or operational department heads

Operational Department Heads

• Workflow teams and operational approaches in alignment with organizational policies and goals
• Keeping the Lead informed of progress, milestones, obstacles, department-level needs that have implications on other groups, etc.
• Work with Lead on solutions and new approaches, when needed